Since 1989, Elliott Brown & Associates has worked with organizations which want to distinguish themselves by creating highly loyal and satisfied customers and employees. To help them do so, we offer diagnostic, training and consulting services designed to raise the level of customer and employee satisfaction with their organizations.
Our clients have included for-profit and not-for-profit organizations, public and private corporations, governmental agencies and municipalities.
Prior to forming the firm, Elliott Brown had a varied and successful career of 15 years with Citicorp/Citibank, where he held senior positions in service quality, training and organizational development, and branch administration. He brings with him the direct experience of having conceived and implemented numerous service initiatives as well as programs designed to develop and maintain an effective service culture--and of seeing them work. Under his leadership, Citibank California achieved the highest customer satisfaction scores of all Citibank's U. S. banks.
In addition to his hands-on experience, Elliott brings a deep personal commitment and intuitive understanding to his work. Whether consulting, teaching, or speaking to groups, he demonstrates his passion for enabling people to successfully apply the principles and underlying values of service to their businesses and to their personal lives.
An MBA graduate of the Wharton School of the University of Pennsylvania, where he was a Joseph Wharton Fellow, Elliott has also held teaching, sales and entrepreneurial positions.
Elliott has spoken to many groups on the subjects of service quality and corporate culture. These include the International Customer Service Association, the American Marketing Association, the Commonwealth Club, the San Francisco Chamber of Commerce, the Association of Collegiate Entrepreneurs, the Association for Humanistic Psychology, as well as numerous executive gatherings both here and abroad.
He has also served as Chairman of the Advisory Board for the Organizational Leadership program at John F. Kennedy University.
Our broad network of Associates supports and complements Elliott's areas of expertise, so that clients' needs in many areas can be better served. These Associates have been chosen not only for the quality of their skills and experience, but also for their strength of character and vision.
Among the services they provide are strategic planning, change management and implementation, process facilitation, operating process improvement and restructuring, meeting facilitation, executive coaching, human resources processes and programs (benefits, payrolling, consulting), and leadership and supervisory training.