"Thanks for your efforts in developing such a meaningful survey process for both customer and employee satisfaction at each of our facilities. The time you took to acquaint yourself with our industry and our uniqueness was instrumental, I believe, in creating surveys that were pertinent and well-received. Other consultants/facilitators have not done the same, and their work is not valued at the same level as was yours."
James M. Dobbins, Jr. President and CEO Crestwood Hospitals, Inc.
"Elliott demonstrates passion, perception and dedication in all aspects of his work as a service quality consultant. His work is intelligent, thorough, precise and always exceeds expectations. Elliott's skill as a consultant enabled our division to conduct a survey around a sensitive topic. We were able, as a result of his knowledge and expertise, to achieve an excellent response rate and glean critical data. Working with him is a pleasure."
Robin Wirthlin National Service Quality Manager BankAmerica Mortgage Group
"You demonstrated the ability to quickly understand our business and put that understanding to work. Our customers commented that the interviewer was very knowledgeable, and that reflected well on Oliver-Allen. I was extremely impressed with your level of commitment to our project, and do not hesitate in the least to recommend Elliott Brown & Associates to other firms."
Elizabeth Parra Director of Marketing Oliver-Allen Corporation
"Thank you for all your assistance with our branch employee survey. We gave you a very tight schedule, and you were able to meet every date in the plan, including the final deliverable. It's nice to work with an organization that takes its commitments seriously and fulfills them."
Frank J. Bonetto Senior Executive Vice President Bank of the West
"Deltanet, Inc. retained Elliott Brown & Associates to redesign our Customer Survey process. Our intent was to produce a survey which would be more reflective of the elements of our client relationships, be easier to understand and complete, and provide an effective feedback system to analyze the results. You understood our requirements and produced a quality survey which exactly met our needs."
Terri Anderson Manager, Client Services Deltanet, Inc.
"I was most impressed with the thoroughness in preparation, i.e., meetings at property locations, meetings with various members of management, pilot testing. Results were available on requested date and were provided in an easy-to-understand format
It was a particular pleasure working with Elliott Brown."
Deborah Jones Vice President of Human Resources BRE Properties, Inc.